Terms of use

These terms are between the company that runs SympoSync (“we”) and you, the person or organisation using SympoSync (“you”). They are written in plain words and promise only what the product does. A customer who needs a signed contract, a data processing agreement or a security review can have them: ask for the security pack.

1. What the service is

A web service for running interactive sessions at congresses: polls, quizzes, games, audience questions, slides, video and feedback forms, shown on a screen and on delegates’ phones, with results for you.

2. Your account

You sign in with a link sent to your email. Keep your sign-in links and your stage and control links private; whoever holds a stage link can move the slides. You are responsible for who you invite and what they do in your agency.

3. Your content is yours

You own what you put into the service: slides, questions, answers, brand kits, pictures, videos, captions and results. You give us only the right to host, process and display it as needed to provide the service to you and to the delegates you invite, and to delete it as these terms and your settings say. We do not use your content to train anything and we do not show it to anyone else. You are responsible for having the right to use what you upload.

4. Delegates’ data

You decide how delegates’ data is used; we process it for you under a data processing agreement. The service tells delegates not to enter patient information or reports of side effects in free text, and each session’s privacy page names you as responsible. You remain responsible for receiving any report of a side effect and for your own pharmacovigilance and data protection duties.

5. Approval is a record, not a warranty

The service does not make content compliant, approved or accurate, and is not a medical, legal or regulatory review system. A recorded approval records who you say approved a session’s content, under what reference, and that the content has not changed since; the log of what was shown records what the stage displayed. Your own review is yours.

6. Free, passes and payment

• Free has no charge and allows up to 50 participants in a session. A phone beyond that is told the session is full.
• An Event Pass is a one-off charge for one event, at the price shown when you buy it (Event 200 €99, Event 500 €249, Event 1,000 €399, Event 2,500 €699, excluding VAT, at launch prices that may rise), valid for a live window of up to 7 days, plus the day before and the day after. A pass you have bought keeps its price.
• A pass covers the stated number of participants in a session. If more join while the pass is live, no one is turned away; we may ask you to move to a larger pass if a session goes well beyond what you bought.
• Where card payment is switched on, cards are charged through Stripe; the pass page says if it is not yet. If you ask for an invoice, the pass is switched on when it is paid.
• Refunds and cancellations: [to be settled with counsel before launch].

7. Acceptable use

No unlawful content. No attempts to disrupt, probe or overload the service (load tests only by agreement, in advance). No use to collect data from delegates that the privacy page does not describe. No sharing of sign-in links.

8. Availability and support

We run the service with reasonable care. We do not promise a particular level of availability. Before a major event, tell us the date, the room and the number of people, and we will help you plan for it.

9. Ending

You can stop using the service at any time and ask us to delete your agency and everything in it. We may suspend an account that breaks these terms, and will tell you why.

10. Liability, law and disputes

[Limits of liability, governing law and where disputes are heard: to be settled with counsel before launch.]